Automation promises significant cost, quality and speed improvements, but realizing those benefits requires an action plan by executive and IT leaders 📝 Discover 10 automation mistakes to avoid for your organization from Gartner_IT: GartnerAPPS Tech
, that includes individuals who collectively possess a variety of organizational skills and knowledge, such as analytical and process mapping skills, technical skills, business knowledge and IT governance experience.Automation may be the best long-term option for business and IT processes, but leaders cannot simply use it to cover gaps in a poorly designed process.
. If process redesign is not part of the automation process, you may use the wrong automation tool and lose the business outcome you hope to achieve.When looking to deploy new process automation tools, first fully evaluate and apply a process reengineering methodology, such as Six Sigma or design thinking, to ensure automation can deliver outcomes in the best possible way.
It’s typical to measure technology applications and tools to ensure that they are working as designed. However, this doesn’t reflect whether or not the project is successful. Measuring the impact on processes and the enterprise as a whole is key to the success of automation.Focus the measurement of automation success on KPIs that specifically quantify the business outcome the automation deployment is supposed to achieve.
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