Active listening demonstrates respect, builds trust, and makes people feel valued.
In addition, it creates a virtuous cycle: we naturally gravitate toward those who listen to us, and when we feel heard, we open up and share.
Active listening also allows leaders to learn about things, both good and bad, so they can discover new ideas and opportunities as well as to detect — and get creative about solving — potential problems when they’re still in their infancy. Sir Richard Branson, a proponent of leaders who listen, summed it up best when he said: “Nobody learned anything by hearing themselves speak.
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