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The 3G switchover could be delayed if a working group of telecommunications heavy-hitters fails to iron out a technical glitch preventing some mobile phones from making emergency calls. Nearly 750,000 mobile phones may not be appropriately configured to contact emergency services on the 4G network, based on industry estimates. The worry is many users may not realise their devices cannot dial triple-0 as they will otherwise function normally for other voice calls and data.
Rowland said she was prepared to use regulatory options if the public interest warrants it, including “delays to planned switchovers”. Telstra, Optus, TPG and the peak industry body have been asked to join the working group. Providers are already reaching out to customers likely to be affected, including those with older 4G models, devices bought overseas, or handsets purchased via the “grey market”.
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