Factory owner David Van Rooy thought he was prepared for COVID-19, but he hadn't taken into account the complex and opaque contact tracing system.
Mr Van Rooy managed to isolate the case and no one else in the workplace tested positive."Employers are required under Victorian law to notify us of the close contacts within an open workplace setting," he said.
Mr Van Rooy's staff member was one of 384 people who tested positive that day in July, leaving contact tracers reliant on a pen and paper system stretched to the limit. "When we're dealing with, day after day, 400 or so cases a day, we need hundreds of people on the telephones doing those interviews," Professor Wallace said."Had those improvements been in place two or three months ago, would our performance have been better? I think so."Three states are now using the same Salesforce contact tracing software.
"Once we open up borders and we allow interstate travel, then connecting information on cases who might have moved from one jurisdiction to another is going to be really critical."
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