A family who lights up their neighborhood during the holidays ran into major Facebook frustrations. 7 On Your Side has ways to safeguard your social media accounts.
It's becoming a common frustration - getting locked out of a Facebook page that was high-jacked by a hacker.
One New Jersey family, who literally light up their neighborhood's holidays, had their page taken over. But after asking for help from politicians and local papers, they made a Christmas wish to Nina Pineda and 7 On Your Side.Every night, since the start of December, the Union Beach home is ablaze with 300,000 twinkling lights and more than 500 holiday decorations, including 100 snowmen, lining every inch of their front yard.And weeks after the holidays, the crowds still gather.It's been this way for the past decade.
"It's a way of saying - here's what we're doing for charity this year, here's how you can help us," Gress said.Neither Gress nor their 10,000 followers could access their page. But he said he couldn't get Facebook to fix it. "The whole situation was infuriating because there's nobody you can speak to one on one at Facebook," Gress said.First pick a strong and unique password - not one you've already used. Next, use two-factor authentication which gives you an extra layer of security. And sign up for alerts to text you if someone else is logging into your account."Oh my goodness, it's back, we're back, that was an moment," Gress said.
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