A woman called 911 to say her mother's boyfriend was on a violent tirade, but she couldn't risk letting the man hear who she was talking to, so she pretended to order a pizza. In some 911 calls, fake storylines and impromptu acting could avert tragedy.
When an Ohio woman called 911 to say her mother's boyfriend was on a violent tirade, she couldn't risk letting the man hear who she was talking to. Instead, she pretended to order a pizza and used code words until the 911 dispatcher understood what she was trying to say. That ordeal ended well for the caller, and the dispatcher was praised for his clever questioning and astuteness.
Man calls 911 while clinging to hood of a car 02:05A 2015 Super Bowl ad portrayed a woman calling 911 to order a pizza when she was actually trying to report domestic violence. But dispatchers aren't trained to pick up certain code words as clues that someone needs help. "There's over 6,000 911 call centers in the United States," Heinze said."If we used one special code or even a few code words, to get that word out to the public, then all the bad guys would also know.
Rape victim was forced to call her boyfriend, but calls 911 instead 01:26Several years ago, when Heinze was working as a 911 dispatcher in Michigan, a woman called and acted like she was calling her mother. Heinze figured out what was happening: The woman was trying to make a domestic violence report. "You simply start asking questions: 'You are aware you're not talking to your mother?' 'Yes.' 'Are you by yourself?' 'No.
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