As Optus chief executive Kelly Bayer Rosmarin calls for 'heightened vigilance' after a mass data breach, advocates say companies need to do more for consumers.
"Telcos are an essential service. People have no choice but to share this information with these businesses."
"Why should we have to spend what little spare time we have cleaning up messes caused by other people?" This is of particular concern following the Optus hack, as information about past customers as far back as 2017 may have been exposed."Obviously, they can't always delete everything, but it should be a case of deleting everything that they can," Ms Bower said.Questioned about the loss of password and drivers licence ID numbers on Friday, the Optus boss said the company is required by law to hold onto identification information for six years.
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