Thousands of frustrated customers of the Chicago-based custom furniture retailer have been waiting for overdue orders placed last year, navigating a succession of evasive company missives blaming everything from port congestion to supply chain issues.
When Cherilyn Church took the plunge in May and bought a $5,700 sectional from Interior Define, the Chicago-based custom furniture retailer, she envisioned it as a dream centerpiece for her home.
Its expansion plans were derailed last year amid supply chain issues and shrinking margins. By summer, the company was unable to pay its overseas manufacturers and logistics providers, leaving its furniture orders in limbo and thousands of customers, many of whom had paid in full, waiting in vain for delivery.
Enter Denver-based Havenly, a rival direct-to-consumer home furnishing company, which bought the Interior Define brand and some assets Dec. 29, hoping to fulfill outstanding orders before thousands of Interior Define customers became creditors. Customers with unfulfilled orders may also dispute the charges and seek a refund with their credit card or finance company, an option that might prove more fruitful, sources said.
But Interior Define began experiencing “financial challenges” in early 2022, the assignee said in the notice, as the pandemic-fueled furniture boom waned, inflation rose and supply chain issues mounted. The company’s cash flow position was also weakened as key vendors required payment in advance, or put liens on inventory, according to the notice.
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