Science, Space and Technology News 2023
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Most users who were told the AI agent was caring believed that it was, and they also gave it higher performance ratings than those who believed it was manipulative. At the same time, less than half of the users who were told the agent had manipulative motives thought the chatbot was actually malicious, indicating that people may try to “see the good” in AI the same way they do in their fellow humans.
“A lot of people think of AI as only an engineering problem, but the success of AI is also a human factors problem. The way we talk about AI, even the name that we give it in the first place, can have an enormous impact on the effectiveness of these systems when you put them in front of people. We have to think more about these issues,” Maes says.
One group was told the agent had no motives, the second group was told the AI had benevolent intentions and cared about the user’s well-being, and the third group was told the agent had malicious intentions and would try to deceive users. While it was challenging to settle on only three primers, the researchers chose statements they thought fit the most common perceptions about AI, Liu says.
But the capabilities of the technology do play a role, since the effects were more significant for the more sophisticated GPT-3 based conversational chatbot. The results of the study suggest that because priming statements can have such a strong impact on a user’s mental model, one could use them to make an AI agent seem more capable than it is — which might lead users to place too much trust in an agent and follow incorrect advice.
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