Tech systems powered by artificial intelligence are assisting 911 call centers to triage calls, add live video features and ultimately save lives amid a staffing crisis.
Kansas City Mayor Quinton Lucas joined 'Fox & Friends' to discuss how the city is enticing residents to become 911 dispatchers as the city grapples with massive staffing shortages.as quickly as possible can be a matter of life and death.
AWS began digging into how to assist PSAPs in 2018, when Majerus formed the company’s justice and public safety team, she said. They have since been personally working with 911 call centers on how to leverage artificial intelligence and high-tech software to remedy ongoing problems with staffing issues and outdated methods of dispatching emergency services.
Dispatchers for the Guernsey County Sheriff’s Office are overseen by Lt. Dustin Best and are all certified in CPR, emergency medical dispatch and public safety telecommunication, which helps bolster the office’s ability to immediately and virtually assist citizens dealing withGuernsey County 911 dispatch looking at a live feed of an incident in the top left of the screen.
He said the video feature of the system is compatible with both SMS and WhatsApp when a person calls 911 and requires no app to be installed on a person’s cell phone. Additionally, people calling 911 can send photos to a dispatcher during a call and even switch from the live video feed from a phone’s front camera to its back camera.
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