The airline has apologized to the two women who were taken off a flight from Las Vegas to Montreal last month.
The attendant told them repeatedly that there was nothing that could be done since the flight was full, and after several minutes of arguing, the passengers were given blankets and wipes, Benson said. They attempted to clean the area themselves, but the seats were still wet.said they didn’t want to sit on a wet seat for the duration of the 4-hour-and-25-minute flight.
When they were seated, however, the pilot arrived to tell the women that they had been rude to the flight attendant and should leave the plane on their own, pay for their own new flights, “or they would be escorted off the plane by security and placed on a no-fly list.” Benson said that there was no yelling involved and that the incident was barely audible to those who weren’t in close proximity to the parties involved. The male passenger in the same row, who said he was a police officer, was helping interpret the flight crew’s French, as the women didn’t speak the language.Air Canada said in a statement that their operating procedures were not followed correctly and it is still reviewing the matter on an internal basis.
The two passengers were not identified, and it’s unclear whether they were put on the airline’s no-fly list or received a refund.
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