Bethany Hallam was stunned when she received an email from Airbnb informing her that she’d been banned from hosting or booking reservations on the platform...
Bethany Hallam, a self-described “big Pittsburgh sports fan,” has used Airbnb Inc. for years because it’s often a cheaper alternative to traditional hotels when traveling to Steelers and Pirates games with a group.
“100 million people in this country have criminal charges on their records,” Hallam told MarketWatch. “Every person that I did hear from was in the same situation as me, where they were years-old convictions and they have paid their debt to society — either they were incarcerated, or they paid a fine, or they did probation or community service — all of the debts to society were paid. And yet Airbnb still banned them.
“We’ve now reinstated Councilperson Hallam’s account based on this process,” Breit said. “We appreciate her patience, and we hope to support her during her future travels.” Airbnb says that it checks terrorist designations and “certain databases” of criminal records and sex offender registries for U.S.-based customers, as well as international versions of background or registered sex offender checks for people living outside the U.S., depending on availability and what’s permitted by applicable laws.
From those sources, Inflection’s “Trust and Safety” API — which was named in the class-action case as being the source of these bans — will classify a person’s offense into one of 10 categories such as “property,” “financial,” or “traffic,” according to Inflection’s own documentation.
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