“I’ve heard you loud and clear,” Airbnb co-founder and chief executive Brian Chesky tweeted. “You feel like prices aren’t transparent and checkout tasks are a pain.”
Airbnb said Monday it will start to include cleaning fees as it calculates prices for listings that are displayed in search results — a change that’s in response to user complaints of sticker shock at checkout, its CEO said.. “You feel like prices aren’t transparent and checkout tasks are a pain.”
But beginning next month, customers will be able to to set their search filters so they display the ‘total cost of the stay,’ factoring in the cleaning fee when displaying listings on maps, wish lists and itineraries when searching by price range Chesky said.Brian Chesky says Airbnb’s pricing will be more transparent.Some Airbnb customers tweeted at Chesky that the total cost should also include taxes.
Another customer suggested on twitter,” Don’t go with convention. Set your own standards. The fact that prices in US/Canada have been historically displayed pre-tax is the most annoying thing ever.”
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