Passengers were left in 'crazy' queues after the system crashed on Tuesday evening
A 'system network issue' that caused huge queues at airports including Manchester last night is 'unlikely' to happen again, the Manchester Evening News understands. Passengers saw long waits of 80 minutes in Manchester, with some claiming they were sat on planes for around 30 minutes after landing due to the size of the 'crazy' queues.
The problem affected eGates - automated self-service barriers which use data stored in a chip in biometric passports - as well as some policing systems, passport systems and immigration systems. A statement issued by the Home Office early on Wednesday confirmed the gates were working again, adding that 'at no point was border security compromised, and there is no indication of malicious cyber activity'.The M.E.
The airport has been told the problem has been fixed and is not expected to happen again, it is understood. UK Border Force was able to process entries to the country, but only through using physical agents during the outage. Manchester Airport said it was able to utilise its specialised 'resilience team' to help manage queues, hand out water, and keep passengers informed, yesterday evening. A statement issued by Manchester Airport on Tuesday said: "UK Border Force is experiencing nationwide issues affecting eGates at a number of airports, including Manchester. Our teams are supporting UK Border Force staff to minimise disruption to passengers while they fix the problem.
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