Amazon exec tells employees that Go stores will start accepting cash to address 'discrimination' concerns
Amazon Go stores, which let customers buy items without waiting in checkout lines, will start accepting cash, amid intensifying criticism that the company is discriminating against the unbanked.
"We're in earlier days but it's an important focus for us and we'll continue to extend those methods with our stores," Kessel said at the meeting, a recording of which was heard by CNBC. Kessel didn't provide a time frame for the changes or specifically say what the company will do. In an emailed statement to CNBC, an Amazon spokesperson confirmed Kessel's comments and the company's plan to accept cash at Go stores, but declined to add further details. The spokesperson described the process as"you'll check out, pay with cash, and then get your change."Philadelphia became the first major U.S. city to ban cashless stores last month despite Amazon's reported attempt to block the law.
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