Amazon charges sellers as much as $5,000 a month for customer service if they want a guarantee that they'll be able to talk to a real person
reported on Tuesday. The service guarantees quick help from a real person, according to the Post, and deciding not to pay can have devastating effects on sellers' businesses, especially in instances where quick customer support is required.
Amazon asks its 2.5 million sellers to pay into an expensive monthly service to guarantee fast help from a customer service rep, which Peterson had not done. Amazon promotes this option as strategic account services, where it says you will be assigned an account manager and "receive personalized coaching and mentoring to help you stay competitive and leverage our team to assist with time-consuming tasks so you can concentrate on growing your business.
Some sellers said that Amazon's role as both a marketplace operator and retailer creates a system that hurts them, where only a few can succeed by paying a premium to the company. The Washington Post reported that for products from third-party sellers, up to 35 cents of every dollar goes back to Amazon.
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