Amazon has workers listening to some amount of Alexa voice recordings, according to a report from Bloomberg.
highlights the human labor that goes into making Amazon's Alexa voice assistant — which comes built in to every Amazon Echo speaker — a little smarter.
"We only annotate an extremely small sample of Alexa voice recordings in order improve the customer experience. For example, this information helps us train our speech recognition and natural language understanding systems, so Alexa can better understand your requests, and ensure the service works well for everyone," an Amazon spokesman told Bloomberg.
The Amazon workers, who number in the thousands, reportedly have a chat room, too, where they can get help when they can't quite make out a word or phrase - or where they can share"amusing" recordings, as Bloomberg puts it.
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