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ANZ is investigating a major outage that has locked customers out of their accounts across multiple services. “We’re investigating an issue affecting some customers accessing the ANZ App and internet banking,” the financial institution told customers on X, formerly Twitter, on Tuesday. “We’re working to resolve this as soon as possible and apologise for the inconvenience.” ANZ said its ANZ Plus app, phone banking, ATMs and EFTPOS facilities are still online and available.
It is unclear how many customers have been impacted, but several thousand reports have been logged with Downdetector. They began flooding in just after 11.30am . One customer fumed the interruption had left them “stuck”. “What the heck is going on, guys ... are you kidding me? I’m legit stuck.” Another person described the issue as “extremely disgraceful”. “I have been trying to log on your internet banking two hours without success and here you sitting on it with no sense of urgency.
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