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Our client is a pioneering force in digital communications, delivering data-driven customer experiences across all channels and devices. As a premier solutions provider, they enable effective and efficient engagement between brands and their customers.
Their integrated omnichannel approach ensures a seamless customer experience with a comprehensive suite of services that not only includes CPaaS functionalities but extends to personalized customer engagement and compliance solutions. We are looking for a structured and skilledAs an Application Support Engineer at our client, your primary responsibility will be to ensure the reliability, performance, and security of messaging platforms in a fast-paced, mission-critical environment. You will be instrumental in the upkeep and monitoring of servers and other essential infrastructure, while also managing incidents of varying severities to ensure the smooth delivery of services. This role requires expertise in maintaining, troubleshooting, and optimizing business applications running in Linux environments. You will work closely with development, infrastructure, and DevOps teams, providing end-to-end support for their most critical applications. In addition to technical expertise, you will be expected to participate in a rotating on-call schedule, including after-hours duty, to support continuous operations. To thrive in this role, candidates must possess strong verbal and written communication skills, the ability to follow structured processes, and must have exceptional organizational capabilities. A proactive approach to problem-solving and an unwavering commitment to maintaining system performance and availability, are essential.• Manage and automate deployments and configuration management tools• Perform root cause analysis of incidents and provide long-term resolutions• Write and maintain scripts for automation and monitoring• Knowledge of networking concepts is beneficial• Experience with ITIL framework and incident management best practices• Exposure to high-availability and disaster recovery solutionsEducation & Certifications :
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