We help everyone at our vaccination centre – a kind word can make all the difference, says general practice nurse Heather Randle
‘We’ll go to any length to provide people with the support they need’: A mobile NHS vaccination centre, Gerrards Cross, 10 December 2021.‘We’ll go to any length to provide people with the support they need’: A mobile NHS vaccination centre, Gerrards Cross, 10 December 2021.Last modified on Mon 20 Dec 2021 09.04 GMTstarted working as a nurse in 1987. I’m coming up for my 35th year: I knew it was an anniversary, but I had to count which one. Sometimes I feel I’ve been doing this for too long.
, which is great, I think, to get to people more hesitant, to allow people to have their vaccine in a more comfortable, or familiar setting – and to reach all communities. I notice the loud person, the quiet person, the person who may be scared. One went pale when I drew up the vaccine – my colleague was administering – and I thought, “He’s about to faint.” I gave him what we call in nursing “the reassuring arm”. I spoke to him, about nothing in particular; I held his hand.
Nurses in GP surgeries, which is my background, often feel invisible. But we are the first people you talk to when you want to set up a vaccine clinic: we run them all the time in general practice – for flu, HPV, baby vaccines. It’s as much about the logistics of running a service – getting the staffing numbers right, ensuring adequate PPE for the team, the safe disposal of needles and syringes – as it is about delivering vaccines.
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