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System support within the I&T Frontline Team, performing various entry level duties such as monitoring of the POS estate and resolving technical queries regarding the different applications relating to the POS system.
This includes management and resolution of assigned call types known as incidents, problems, known errors, service requests and project items within agreed SLAs to keep productivity and availability of the POS estate at optimum.Monitor the status of the various POS equipment in the PnP estate and report/resolve all issues/defects found within agreed timelinesIncident management – attend to all incidents which are assigned to the team and resolve them within SLACommunicate promptly and clearly to all stakeholders relating to the incidentAttention to detail in incident updates and actions carried outDocument training material and share with team members in order to upskill and create awarenessShare ideas and communicate any new incidents that would potentially have high impact to the team in regularly scheduled meetings Upskill yourself and team members about the systems and applications pertaining to your area and beyondEnsure that vendors are attending to incidents timeously and follow up often in order to resolve them efficientlyComputer literate: MS OfficeUnderstanding of IT Infrastructure, POS systems and general store processes is advantageous
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