Why is it so difficult to get medical results into the right hands at the right time? How can we serve patients in a way that is expedient and humane?
, the “one-stop shop” for Australian patients, so I call the radiology practice and am put on hold. I listen to “calming” music as he bites his nails. The receptionist demurs but finally puts me through to the radiologist, whom I know.
With his fears temporarily alleviated, the patient acknowledges my unenviable position and asks why it happened. By now I am running late, but I owe him an explanation. My explanation sounds like “the dog ate my homework” excuse, but his eyes widen. He wonders why patient files cannot be prepared ahead of time. The usual explanation is an acute staff shortage, but if we lacked care coordination in the first place, the pandemic wasn’t going to improve things. Public hospital doctors dream of staffing a clinic where the list is orderly, and information up to date.
After two years of interrupted care, doctors and nurses would love to perform the role that they are best suited to and paid for. This is a fantasy.
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