Acclaimed writer Fiona Wright is told she won't be able to board a Qantas flight with her disability support dog, as the organisation she works with doesn't have the right accreditation.
An acclaimed writer has been told she won't be able to board a Qantas flight with her disability support dog, as the organisation she works with doesn't have the right accreditation.The psychiatric assistant organisation says Qantas has made an unfair call in its disability support dog policies
The acclaimed author is left"distressed" after being told she would be unable to board with the support dogFiona Wright, a widely published author and critic, was scheduled to fly to Alice Springs on Friday for the NT Writers' Festival.
Ms Wright said she supplied evidence including the qualifications of the dog's trainers, the educational syllabus the dog had gone through and the public access test that the dog had passed"with flying colours", to no avail."It's hard for me to actually know why I wasn't allowed on the flight because Qantas asked me to fill in a great deal of paperwork," she said.
"They also asked me to give quite specific information about my disability and what the dog has been trained to do, which I'm not 100 per cent certain is legal." A Qantas spokesman said the airline would be contacting Ms Wright as soon as possible to look into the matter."It's been incredibly stressful and this is the case for a lot of people who live with disability, and especially psychiatric disability," she said."The other thing is that there seems to be no process to appeal, at least no one has been answering my phone calls."
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