ASB chief Vittoria Shortt warns banks against becoming too focused on digitisation and technology at the expense of customers’ needs.
, the big four banks have not had a female CEO since Gail Kelly left Westpac in 2015. Other top female bankers considered to be CEO contenders include Angela Mentis, head of digital, data and analytics at National Australia Bank; Catherine McGrath, chief executive of Westpac New Zealand; Rachel Slade, head of NAB’s retail bank and Melanie Evans, chief executive of ING in Australia.
“We’re already doing mortgages in less than an hour for a bunch of customers and I think that will continue to compress,” said Rachel Slade.In terms of shared equity schemes, where banks take an equity stake, Ms Shortt said there were several examples offshore. “I think customers are expecting instant decision-making if they want an account or a credit card from us. We’re already doing mortgages in less than an hour for a bunch of customers and I think that will continue to compress,” Ms Slade said.
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