ANZ customers in the Blue Mountains are outraged after the bank’s decision to close its Katoomba branch, as they face an hours-long trip to access over-the-counter services.
Customers of a big four bank are outraged following the decision to close its only branch in the Blue Mountains , as they are now required to travel hours for access to services.The bank said in a statement the decision can be attributed to dwindling transactions in-person, which have halved over the past five years.
The bank said it had been supporting its customers following the announcement of the closure earlier this year. In the leadup to its closure on Wednesday, customers protested outside the building, chanting and holding signs in a desperate attempt to reverse the decision. He told Channel 10’s The Project the bank was “just showing complete disregard and complete disrespect for the Blue Mountains community”.
“The nearest branch I’ve got is Bathurst which is just over an hour to the west, or I’ve got to drive right across the Blue Mountains to… Penrith… that’s a bloody hour and a bit.”
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