Nearly three weeks and no email for customers
As the Rackspace email fiasco approaches week three with the company's hosted Exchange customers' data in limbo, Rackspace execs still won't put an exact number on how many customers were affected by the ransomware-induced email outage, or when — if — they'll be able to recover their old messages and contacts.
"It's insulting to say this when you literally took down thousands of businesses — people's livelihoods — and then neglected to help them or provide timely updates on what was happening," she said in an email."To me, that is basically telling small businesses that they don't care — that this is a side business to them — and that they are not in touch with the small business community.
"The more that we can share our findings and our learnings, share the root cause, share how we responded to it, and let the tech industry and security industry learn from it, the better off everybody's gonna be," Prewitt said."And I also think that's gonna go a long way in helping to restore trust.
When asked how many customers have regained access to their data, Prewitt said he didn't have an exact count."It's definitely a significant number," he said.
Australia Latest News, Australia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
TSB fined nearly $60m for platform migration disasterDoesn't it make your current migration at work look like a walk in the park though
Read more »
Scots gran 'nearly fainted' after winning £200k on Clyde 1's cash registerEileen Tonner, from East Kilbride, scooped an incredible £200k after getting the call that everyone dreams of from presenter Gary Spence.
Read more »
Exclusive: Rebecca Ferguson swapped embellished wedding dress after she 'nearly passed out'The X Factor's Rebecca Ferguson looked incredible in a crystal-studded gown at her wedding with Jonny Hughes, but it wasn't the bridal outfit she had originally planned.
Read more »
Lincoln woman uses her weight loss journey to help othersFrom losing nearly three stone to becoming a Slimming World Consultant
Read more »