How to cut energy costs and get help with FOUR key household bills
One customer at the worst firm told Which? how it took six weeks and 18 phone calls to resolve a simple issueIn Which?'s latest customer service survey, one in five people said they were unhappy with their most recent experience with a telecoms provider, with more complaints thanVirgin Media was the worst-performing firm - coming bottom for overall customer service with 38, and ranked lowest for quick and helpful responses and technical support .
"Virgin Media was named the worst broadband firm for customer service in our research - faring particularly poorly for technical support and providing quick and efficient responses."This is particularly unacceptable when the company has enforced mid-contract price hikes of almost nine per cent this April, on top of an increase of almost 14% last April.
Customers can also get £30.49 for each missed engineer appointment and £6.10 each calendar day for a delay to the star of your service.
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