There has been a surge in the number of Victorians seeking help for skyrocketing energy costs.
The Energy and Water Ombudsman of Victoria says ‘bill shock’ cases were up 22 per cent earlier this year.
Origin and AGL recently reported higher profits and bumper dividends, but energy expert Tony Wood says there’s no evidence they ripped off consumers.There has been a surge in the number of Victorians seeking help for skyrocketing energy costs, with new data showing the number of people complaining about “bill shock” jumped 22 per cent in a year.
The Energy and Water Ombudsman of Victoria – an independent body that helps resolve complaints between customers and utility companies – said there had been a 22 per cent year-on-year jump in people seeking help for bill shock in the June quarter.“We saw an increase in cases that reflect cost-of-living pressures, as consumers experiencing bill shock look closely at their bills, question their accuracy, and seek help to pay bills,” ombudsman Catherine Wolthuizen said.
Dufty said energy retailers could prevent bill shock by providing price certainty to customers with simplified billing structures, as phone and mobile data retailers do.
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