Misleading Twitter handles displaying paid-for icon being used to carry out phishing attacks
Consumers who complain of poor customer service on X are being targeted by scammers after the social media platformBank customers and airline passengers are among those at risk of phishing scams when they complain to companies via X. Fraudsters, masquerading as customer service agents, respond under fake X handles and trick victims into disclosing their bank details to get a promised refund.
Andrew Thomas was contacted by a scam account after posting a complaint to the travel platform Booking.com. “I’d been trying since April to get a refund after our holiday flights were cancelled and finally resorted to X,” he said. Thomas became suspicious and checked the X profile. “It looked like the real thing, but I noticed that there was an unexpected hyphen in the Twitter handle and that it had only joined X in July 2023,” he said.
Booking.com refunded Thomas after the Guardian intervened, and blamed delays on the part of the airline.
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