Boeing manager tried to halt 737 Max production before fatal crashes, lawmaker says

Senators grill Boeing CEO; one says passengers were put 'in flying coffins'

A set of stairs may have never caused so much trouble in an aircraft.

A flight-safety feature known as MCAS, designed to lower the nose of the plane in some conditions, was activated in both fatal crashes as a result of a malfunction, and in both cases, pilots didn’t respond and lost control. We’ve been challenged and changed by these accidents. We’ve made mistakes and we got some things wrong,” Muilenburg said.

But Muilenburg avoided other traps, such as sounding defensive, dismissive or arrogant, Sonnenfeld said.“I think he came across as genuine and contrite,” he said. “He wasn’t elegant, but he wasn’t arrogant.”

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