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A Melbourne man who made a simple but costly error while booking a flight has been waiting eight months for a refund. Every Wednesday morning for the past eight months, Scott Mitchell has logged onto his computer and sent an email. He is taking on third-party aggregator, Booking.com, over a double booking which left him out of pocket $3,800. “I’m being dogged in my pursuit of it,” he told 7 NEWS .
“It’s been an absolute disaster, and a game of cat and mouse,” Glezer said. “If you book through a third party and there are issues with refunds, more often than not it’s going to be a lot more problematic than when you book direct.” Glezer has dealt with similar cases and wants to see more transparency from third party agencies.
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