Mass delays of British Airways flights from the U.S. late Monday left countless travelers stuck in airports for hours. Some customers on the ground were served refreshments, while online staff offered banter.
reported that only about 50 percent of scheduled flights were in the air but that “flights across the system” were departing.to some passengers on the ground, while online staff offered banter. One representative on Twitter, “Kit,” responded to a stranded customer nursing a glass of wine: “That sounds like the best way to deal with a delay, Chris. Have a good flight, and stay safe.
”— British Airways It was far from the first time British Airways faced customers’ ire over social media. On Dec. 16, singer Katherine Jenkins complained about the airline losing her luggage — including an outfit meant for a performance for the pope — in a tweet that was liked more than 10,000 times.have lost my bags AGAIN! I’m supposed to be singing tomorrow for the Pope’s Christmas concert in Rome. I feel so let down as I will not be able to perform.
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