BRITISH gas customers are furious after the supplier made a major change to bills. The change has left some feeling “very angry” after they’ve noticed that any energy credits held…
It appears that customers have not lost their credit - but that a glitch has occurred during the switchover process, which means there are issues showing account balances accurately.were urged to check their bills last week due to a data glitch.
customers received erroneous bills - with one unlucky household wrongly being told they owed £49,000.If you've got a complaint about your energy supplier, don't just bury your head in the sand, ensure it's heard.Your supplier's phone number and website will be on your energy bill.Energy suppliers have up to eight weeks to come to tell you their decision on the complaint.
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