As Southwest Airlines continues to sort out stranded passengers and unclaimed baggage, a reporter in San Francisco said her child's car seat ended up at a stranger's home.
Megan Cassidy, a reporter at the SF Chronicle, tweeted Tuesday night telling Southwest, "Please tell me you're guarding the stranded luggage. Because I'm tracking my kid's car seat and today it moved from the STL airport to a random house in Riverview Gardens."As Southwest Airlines continues to sort out stranded passengers and unclaimed baggage, a reporter in San Francisco said her child's car seat ended up at a stranger's home.
According to a tweet posted by Cassidy, she is tracking her luggage using AirTag, a tracking device developed by Apple.At Hollywood Burbank Airport on Wednesday, a pile of unclaimed luggage sat outside baggage claim carousels and in a change from regular operations, Southwest staff individually called out names and personally handed each passenger their luggage.
He said with large numbers of airplanes and flight crews "out of position" in dozens of cities, the airline decided to "significantly reduce our flying to catch up." Meanwhile, US Transportation Secretary Pete Buttigieg has taken the airline to task. He's pulling no punches, referring to the situation as a complete "meltdown" of the system.
The airline accounted for more than half of the 4,600 flight cancellations nationwide. The second highest was China Eastern, making up 13% of cancellations in the U.S."First things first, travelers who are still stuck waiting on Southwest and need to get somewhere should try to book a flight with another airline as soon as possible ... right now, really," said Kyle Potter, executive editor at the travel advice website Thrifty Traveler, in an email to CNN Travel on Tuesday.
"I recommend searching for alternative forms of transportation. While Southwest may get its act together over the next few days, I would not take the risk," Dengler said. "It is legally required to provide you with a full cash refund if your flight was canceled, so it is in your best interest to have a solid backup plan.""I also recommend checking Amtrak to see if any available trains are going to your destination," he said.
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