Call declined: Why Gen Z won’t pick up the phone

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Call declined: Why Gen Z won’t pick up the phone
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Call declined: Why Gen Z won’t pick up the phone | GeraetsNell

Imagine you’re having a busy day. Between meetings, a haircut, and the dentist appointment you’ve already cancelled three times, you can barely stop to sip your coffee. Suddenly, your phone rings. Without even checking who it is, your body involuntarily cringes. The audacity to call you on your very busy day! What can’t be said in a text? Call declined.

“Everyone my age just basically messages or calls on Snapchat now,” he says. “On there, people are usually active or online, and they’ll get back to you straight away. It’s just easier, it’s more reliable.”As a multimedia platform, Snapchat allows Gen Z to monitor facial expressions and body language, features that phone calls lack. Miscommunication, interruptions, or awkward silences need not be a concern when you’re communicating with more than just words.

Texts can be sent from anywhere “whenever inspiration strikes”, regardless of how loud the room you’re standing in is or who may be eavesdropping. It may seem generational, Haslam says, but Gen Z is just at the vanguard of a more general evolution. “I think I make fewer phone calls than I would have made had the internet not become what it is today,” he says. “The internet has made the world more accessible, but time zones still exist. So for me, it’s usually easier to keep an ongoing conversation via text and social media than it is to organise a call at a given time and date.”

Being able to edit and refer to previous texts and emails – or even write a draft and send it later – reduces the amount of pressure usually associated with an on-the-spot call, says Dr Vicki Andonopoulos, an associate lecturer in marketing at the University of Sydney. The thought, time and care one can put into texts or DMs reduces the risk of key details being lost in communication.

Andonopoulos adds that phone calls are valuable practice for handling “urgent, impromptu situations” – particularly for those struggling with social anxiety. If part of the reason Gen Z avoid calls is anxiety, it becomes a “self-perpetuating problem”.“Next time you’ve gone for a long period without speaking on the phone, you might notice when you do eventually need to, the words don’t flow as easily, or you haven’t been able to get the message you want across,” Andonopoulos says.

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