Three technical glitches affected tens of thousands of players, with one of them resulting in customers who were concerned about their gambling or had been identified as displaying signs of addiction being sent marketing messages.
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National Lottery operator Camelot has been fined £3.15m for three technical glitches on its mobile app which affected tens of thousands of players. In the first error, 20,000 users were told their winning tickets were in fact losing tickets when they scanned a QR code between November 2016 and September 2020, according to the Gambling Commission.
The second glitch affected 22,000 players who bought single tickets but were charged for and received two tickets.The final error saw customers being sent marketing messages for games, despite the fact they had opted into GamStop, a free service which helps users restrict their gambling or identifies those displaying signs of addiction.None of the 65,000 players were able to buy a lottery product through the app, however.
Andrew Rhodes, chief executive of the Gambling Commission, said:"We are reassured that Camelot has taken steps to make sure their National Lottery app is fit for purpose. However we must caution Camelot that any failings on their duties will be met with consequences".
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