'Good care is what you would want for yourself and for your parents, your mother for your father, or for anyone and it's not there. It doesn't exist. It's totally broken.'
Cathy says the struggle to find care for her mum Maureen left her 'desperate and appalled'"Good care is what you would want for yourself and your parents... and it's not there. It's totally broken."
The fall is due to problems with recruiting and retaining staff - but, at the same time, the demand for care has risen, says the report. Cathy says the experience, when the family should have been focusing on their mother's last few days, was "shocking".The report warns experiences like this will become more common as the population ages, and employers will need to fill about 480,000 more posts by 2035.
For James, helping "the most vulnerable people in society, going through probably the worst disease you can get... and being able to bring something good to their lives... it does make it worthwhile".Until last year he was a senior carer, in charge of administering medication for up to 40 people overnight - and earned the minimum wage."It just adds to the stress within the job...
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