Cbus also paid $1 million in compensation claims to customers in the first half of the financial year.
on a per member basis than any other major fund in the first half of this financial year, with 3.49 out of every 10,000 customers of the fund reporting service issues to the national watchdog.
AustralianSuper’s complaints per 10,000 customers rate of 2.88 was a significant improvement on last financial year, when it was the He said most customers with issues with the service at their funds give up before their claims progress to AFCA. “Since this time, our claims processing times have improved, and the number of complaints received have come down due to the measures put in place by the fund,” he said.
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