'It’s music to my ears when a******** end a review saying they won’t be returning but I like to call them to confirm'
Award-winning chef and restaurateur Gary Usher has leapt to the defence of one of his staff members following what he called 'vile' treatment at his pub in Cheshire .
The review, which rated the service and ambience with just one star, and the food with two, also complained about the portion size and additional charge for gravy. They signed off the review by informing The White Horse that they would not be returning or recommending to other diners. But he also used the post to rally support for the young server, calling on followers to 'compliment' Jemma who he called a 'credit' to 'The White Horse, to her parents & to the hospitality industry'.
Another added: "Jemma served us last night and was wonderful. Wonderful to see how much her confidence has grown since we visited a year ago. She’s a star." "Do they want the staff member sacked?? Reading between lines the service charge might have been the issue which I can see both sides on. The sector is very toxic with reviews. Like a threat."
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