Chronic staff shortages, 2am starts and extreme anxiety: inside a Coles supermarkets supply warehouse

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Chronic staff shortages, 2am starts and extreme anxiety: inside a Coles supermarkets supply warehouse
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Coles’ chief operations officer admits ‘the sheer scale and rate of impact of Omicron’ means contingency plans couldn’t cope

Coles said more workers were recruited and additional stock bought but the impact of Omicron was ‘materially greater than the contingency plan anyone could put in place’.Coles said more workers were recruited and additional stock bought but the impact of Omicron was ‘materially greater than the contingency plan anyone could put in place’.

“The sheer scale and rate of impact of Omicron, even with all that mitigation in place, has been the single biggest disruption that the industry has seen through all of Covid,” he said. About a month ago health and safety officers warned management “that they will get to be in a position where they need to furlough out a lot of people”, he said.“They said, well we’ll get to that bridge when we get there, and we’re there now. And they’re in the shit.”

They are also required to take a rapid antigen test every morning and to re-test if it is positive because RATs are less reliable than the more time-consuming PCR test, which has to be performed by a medical professional.They were previously required to isolate for a week if a close contact tested positive.

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