A Houston water customer called KPRC 2 Investigates when she said the city stuck her with a $2,400 water bill caused by its faulty equipment. It’s a six month ordeal that mentally ‘DRAINED’ this Kingwood homeowner. Investigator Amy Davis is getting answers and what you can do if something similar happens to you.
Jackie Byers average water usage is about 6,000 gallons a month. She was shocked when her March bill arrived showing she used 55,000 gallons.Jackie Byers immediately called the city to dispute the bill. No one came out to check her meter. Then in April the city charged her another $1,024 for 37,000 gallons of water.
“I actually had a plumber come out twice. $500 later on my expense I do not havea leak. I continued to call the city to ask- there must be something wrong with your equipment because there’s nothing wrong on my end,” explains Byers. Finally on May 11th a Public Works employee came and replaced her meter register, electronic reading device and a wire for the sensor. Immediately, her usage returned to normal.
KPRC 2 'DRAINED' Investigation gets answers for homeowner dealing with huge water bill apparently caused by a faulty meter.t which she did. But then they told her instead of $2,477.81, they would reduce the bill to $1,319.05. They told Byers if she didn’t like it her only recourse was to schedule an administrative hearing.
“The policies of the city water department should change in how they deal with customers. Everything is left on us to call back every 30 days,” said Byers.Byers said her advice to anyone else who gets an unusually high bill is to keep a journal marking the date of every phone call to the city, who you speak with and what they tell you.
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