We spoke to customers outside a closed Comcast store in Kent, looking for answers.
“Apparently we lost internet yesterday around 4 o’clock at my house in Renton, now we’re here at Xfinity in Kent trying to see what’s going on,” says one customer.
“They’re not saying anything at all, they’re just telling us to go to a different store, so they’re not giving us any kind of answer of what happened or what caused the problem at all.”The City of Kent tweeted an update from Comcast and Xfinity, around 4:30 p.m., saying, “It appears parts of the surrounding areas have been impacted by a fiber optics line cut causing the current service interruption. Working as quickly, and safe as possible toward a solution.
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