That Boeing and Congress failed to make the safety upgrade demanded by so many diverse...
that causes people to overestimate the likelihood that things will continue as they have and underestimate the potential consequences of a disaster.
Ironically, the transformation of the airline industry in recent decades to make airplanes much safer and accidents incredibly rare is key to understanding Boeing’s disaster.of its airplanes and saw the FAA certification process as an obstacle to doing business rather than a necessary safety measure. This normalcy bias contributed to its decision to rush the production of the 737 Max and overlook known software issues.
Boeing’s 737 Max disaster is a classic case of normalcy bias. Boeing leadership was understandably confident in theof its airplanes in the last couple of decades. From their perspective, it would be impossible to imagine that the 737 Max would be less safe than these other recent-model airplanes. They saw the typical FAA certification process as simply anotherthat got in the way of doing business and competing with Airbus, as opposed to ensuring safety, according to an NPR article in 2019.
Think it’s only big companies? Think again. The normalcy bias is a big reason for bubbles: in stocks, housing prices, loans and other areas. It’s as though we’re incapable of remembering the previous bubble. Similarly, the normalcy bias helps explain why leaders at companies were so vastly underprepared for COVID-19. While pandemics post a major threat, they’re low-likelihood, high-impact, slow-moving disasters. The normalcy bias will keep tripping us up on such disasters unless we takeUnfortunately, Boeing — and Congress — did not appear to learn this lesson in the rushed approval of the new 737 Max model.
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