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Commonwealth Bank is scrambling to address a glitch after customers complained of being charged twice for transactions. Hundreds of outraged customers have flooded social media with complaints of transactions being “duplicated” on Saturday morning. “My partner and I just woke up to our Commonwealth Bank accounts in negatives because there were double charges for transactions from 2 or 3 days ago,” one person said.
“What the hell is going on? We demand answers and our money back!” Several customers said the glitch had overdrawn their accounts. “I just had my entire account wiped out,” one customer said. Another added: “Absolutely unacceptable.” The bank said it was aware of the issue and is organising refunds. “We are aware some customers are seeing duplicate transactions from payments,” it said. “We are working to reverse these transactions as a matter of urgency and any fees charged will be refunded.
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