Beefed-up legal protections are needed to protect people from online subscription strangleholds, the head of the consumer watchdog has warned.
Beefed-up legal protections are needed to protect people from online subscription strangleholds, the head of the consumer watchdog has warned in a broadside against services that make it all but impossible for subscribers to stop paying for products.
“There is a whole set of behaviour that actually takes place … that significantly harms and causes financial loss and frustration for consumers that we’re not able to properly police,” Cass-Gottlieb said. Websites pressuring online shoppers by stating there is limited stock availability is one trend concerning the watchdog. Another is website designers using people’s biases to confuse them, such as one part of a website using green for yes and another using green for no.“We are looking for an ability to protect consumers because of the unfair way in which the business process and practice takes place.
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