Council rapped over handling of complaint about noise from supermarket
Watford Borough Council was found to be at"fault" for the way it communicated with a resident who was complaining about noise disturbance coming from a supermarket and petrol station he lives near.
The complaints to Watford Borough Council date back to 2016 after a man hit out at noise coming from a supermarket and petrol garage he lives near. As a result of the Ombudsman investigation, the council has agreed to pay £150 to the complainant to recognise the “time and trouble” in pursuing his complaint.The resident, who is referred in the report as Mr X, first contacted the council in 2016 reporting noise disturbance from an unidentified nearby supermarket and petrol station.
In mid-2020, the complainant contacted the council again saying he was losing sleep because of noise coming from the site overnight and that deliveries were being received before 7am.In December last year, the complainant took his case to the Ombudsman accusing the council of “taking no action” despite raising issues for a year-and-a-half.
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