A regular gambler at Crown Melbourne has described losing $30,000 after visiting the casino to collect free tickets to a Phil Collins concert as an example of how the casino uses giveaways and promotions to “play” its patrons | pwhatch casinos royalc...
A regular gambler at Crown Melbourne has described losing $30,000 after visiting the casino to collect free tickets to a Phil Collins concert as an example of how the casino uses giveaways and promotions to “play” its patrons.
Counsel assisting the inquiry Geoffrey Kozminsky put to Mr Emery that Crown would have already done exactly that if it was to “proactively prioritise the welfare of customers”.Crown decided last month to conduct research into whether the loyalty scheme encouraged dangerous levels of gambling, as part of a suite of changes to its responsible gambling practices submitted to the inquiry ahead of its public grilling on the topic.
Crown spends about $1.9 million on its responsible gambling program annually, which Mr Emery accepted was a “rounding error” in the context of his $500 million annual marketing budget. “I hadn’t thought about it that way,” Mr Emery responded. Commissioner Finkelstein requested that he “think about it now”. Mr Emery said the answer was “yes”.
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