Customers of a GJ Gardner Homes franchise have been urging the national company to address ongoing workmanship problems and delays. The franchisee, operated by LV Built, has faced defects, delays, and cashflow issues. Customers seek intervention from GJ Gardner Australia.
Customers of a GJ Gardner Homes franchise had spent over a year urging the national company to intervene over ongoing workmanship problems and delays.It follows the liquidation and bankruptcy of other GJ Gardner franchisees, but the company says it will do all it can to transfer house builds to other builders.
They chose to move to Tasmania due to it being a 'safe haven', and settled on a block of land south of Hobart to build their new home. Mr Knight moved into a cellar door – a small shed, where he has now lived for almost two years. It's right next to the house site, so he could keep an eye on the works."We noticed that there was a portion of the slab that was missing. I don't know how they missed it," Mr Knight said.
His attempts to resolve problems through GJ Gardner Australia also went nowhere, while Tasmania's building regulator suggested he seek legal advice."I would have thought that GJ Gardner would say, hey, our brand represents something. It's quality, it's value for money," Mr Knight said.The ABC spoke to multiple contractors – concreters, plumbers and landscapers – who allege they are owed thousands of dollars by LV Built.
His frustrations grew over continued delays, including when neighbours' houses started to overtake his.The extent of his issues became apparent when he was told the house was "finished"."When in the bathrooms, there were no taps on the walls, and the bath had no plumbing at all underneath. It was just a hole to the ground.He engaged an independent building inspector, who found almost 50 pages of substandard and incomplete work.
"The fund you mentioned has a constitution that needs to be followed in order to be used. This does not qualify as the builder is not in receivership and is still contactable." Other states have introduced mandatory home warranty insurance schemes, and Tasmania will soon do the same.LV Built director Ludek Valta did not respond to the ABC's questions.It follows the collapse of two other GJ Gardner franchises last year. Perth West entered liquidation, while the franchisee in Springfield, Queensland, declared himself bankrupt.
GJ Gardner Homes Franchise Workmanship Problems Delays Defects LV Built Intervention Customers Cashflow Issues
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