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At the company, our client takes a user-centered and iterative approach to digital product design to ensure the best experiences for their customers across their journeys. This means the company steps into the shoes of their customers, to understand how they interact with them digitally and what they expect from the company products and services.
As a content designer for the company, you’ll be expected to be the objective voice of the company’s customers and always put their needs first when it comes to designing brilliant content. You’ll be responsible for helping users step through their journeys and find the information they need in the simplest, smartest way possible. Working in agile teams, you’ll influence and own the user journey for a product, service or offer. You’ll be creating, updating, and reviewing content around the user journey and will be adept at using evidence, data, and research to inform decisions and change things for the better. As an already active member of the content design community, you’ll stand up for best practice and for the company’s users. You’ll be enthusiastic about promoting a user-centered way of working within the department and beyond. Your capacity for feedback – both giving and receiving – will be infinite.Map customers purchase journeys to identify pain points and user needs.Work closely with stakeholders and team members to ensure the company’s content is evidence based, user centered and continually optimised. Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience. Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way.Be a design team representative and a main point of contact for product owners and product team members on developing a user centered approach.8 years experience as content creator Proven track record user centered content strategy and creation. Expert understanding of user journey mapping and identifying risks. Preferably within an ecommerce/transactional/purchasing context. Experience working with AGILE multi disciplined teams – User Researchers, Product Owners, Designers, etc.Strong understanding of content publishing on various CMS platforms – particularly AEM. As a content designer for the company, you’ll be expected to be the objective voice of the company’s customers and always put their needs first when it comes to designing brilliant content. You’ll be responsible for helping users step through their journeys and find the information they need in the simplest, smartest way possible. Working in agile teams, you’ll influence and own the user journey for a product, service or offer. You’ll be creating, updating, and reviewing content around the user journey and will be adept at using evidence, data, and research to inform decisions and change things for the better. As an already active member of the content design community, you’ll stand up for best practice and for the company’s users. You’ll be enthusiastic about promoting a user-centered way of working within the department and beyond. Your capacity for feedback – both giving and receiving – will be infinite.Map customers purchase journeys to identify pain points and user needs.Work closely with stakeholders and team members to ensure the company’s content is evidence based, user centered and continually optimised. Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience. Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way.Be a design team representative and a main point of contact for product owners and product team members on developing a user centered approach.8 years experience as content creator Proven track record user centered content strategy and creation. Expert understanding of user journey mapping and identifying risks. Preferably within an ecommerce/transactional/purchasing context. Experience working with AGILE multi disciplined teams – User Researchers, Product Owners, Designers, etc.Strong understanding of content publishing on various CMS platforms – particularly AEM.user journey mapping and identifying risks
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