Officials concede that mishaps led to a delay in sending help to a call about the boy, who had been left in a hot car.
Paramedics did not arrive for 13 minutes after the initial call, although police arrived sooner,
He called the wait time “outside the norm of what we would expect” and said officials are looking into how they can improve the dispatch system to help prevent tragedies like Aaron’s death.The 3-month-old was likely to have been in the car for up to an hour before the call for help, Geldart said. Officials are awaiting a toxicology report to determine the cause and manner of death.
The call-taker with the Office of Unified Communications, the agency that handles 911 calls, put in an alert for a child locked in a car. Fire department dispatchers sentBut, a minute later, the parent told the call-taker that the infant was out of the car, inside their apartment and not breathing. The call-taker changed the dispatch request — first, by recording that the baby was out of the car, and next, at 6:02 p.m.
Five minutes later, the call-taker, who was on the phone with the parents and walking them through CPR techniques, realized that the EMS team had not arrived. She called her supervisor over for help, Geldhart said. The supervisor rushed
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